Complaint and Denial of Service Policy

If a student has a complaint about the Student Legal Services (“SLS”) office or SLS Staff, they should first discuss the problem with the staff member with whom they are working. If this does not resolve the concern, or if they were denied services from the office, the student should contact the SLS Director in writing.

If not satisfied, the student may contact the Dean of Students at the University of Illinois Office of the Dean of Students for assistance. In responding to a complaint, SLS has the right to reveal any relevant information and confidences relating to the complaint.

Please be aware under the Illinois Rules of Professional Conduct, SLS’s professional judgment in rendering legal services cannot be directed or regulated by a non-lawyer.